Privacy Policy

This Privacy Policy explains how PetCozy (“we”, “us”) collects, uses and protects your information when you visit or buy from [petcozy.net].

Information we collect

• Information you provide: name, shipping and billing address, email, phone and payment details when you place an order or contact us.

• Information collected automatically: device and browser data, IP address, pages visited and similar data, through cookies and analytics tools.

How we use your information

To process and ship your orders, communicate with you, provide customer support, improve our store, prevent fraud and — with your consent — send you marketing emails.

Sharing your information

We share data only as needed with trusted service providers, such as our e-commerce platform (Shopify), payment processors, shipping and fulfillment partners, and analytics providers. We do not sell your personal information.

Cookies

We use cookies to keep the store working, remember your cart and understand how the site is used. You can control cookies through your browser settings.

Your rights

Depending on where you live (for example, under GDPR or CCPA), you may have the right to access, correct or delete your data, or to opt out of marketing. To exercise these rights, contact us at [support@petcozy.net].

Data retention & security

We keep your information only as long as necessary and use reasonable measures to protect it. No method of transmission over the internet is 100% secure.

Children's privacy

Our store is not directed to children under [16], and we do not knowingly collect their personal data.

Changes & contact

We may update this policy from time to time; the latest version will always be posted here. Data controller: [PetCozy — support@petcozy.net — your business address].