Shipping Policy

At PetCozy, we want your order to reach you smoothly. This policy explains our processing times, delivery estimates and shipping costs.

Order processing

Orders are processed within [1–3 business days] after payment is confirmed. You'll receive a confirmation email as soon as your order ships.

Estimated delivery times

After processing, estimated delivery times are:

  • United States: [7–15 business days]

  • Europe & UK: [8–18 business days]

  • Rest of the world: [10–25 business days]

These are estimates and may vary due to carrier or customs delays.

Shipping costs

[Free standard shipping on all orders.] (Or set this to: shipping is calculated at checkout.)

Order tracking

Once your order ships, you'll receive a tracking number by email. Please allow a few days for tracking to begin updating.

Customs & import duties

For international orders, customs fees or import taxes may apply depending on your country. These are the responsibility of the customer.

Delays

Occasionally, delivery may take longer due to high demand, holidays, weather or customs processing. We appreciate your patience and are always here to help.

Wrong or incomplete address

Please double-check your shipping details at checkout. We can't be responsible for orders sent to an incorrect address provided by the customer.

Questions about your order? Email us at [support@petcozy.net].