Refund & Return Policy

Your satisfaction matters to us. If something isn't right, we're here to make it better.

Return window

You may request a return within [30 days] of receiving your order.

Conditions

To be eligible, items must be unused, in their original condition and packaging.

How to start a return

Email us at [support@petcozy.net] with your order number and the reason for the return. We'll send you instructions. Please don't send items back before receiving confirmation from us.

Return shipping

[Return shipping costs are the responsibility of the customer, unless the item is defective or incorrect.]

Damaged, defective or wrong items

If your order arrives damaged, defective or incorrect, contact us within [48 hours] of delivery with photos. We'll arrange a replacement or a full refund at no cost to you.

Refunds

Once we receive and inspect your return, we'll let you know if it's approved. Approved refunds are issued to your original payment method within [5–10 business days].

Non-returnable items

For health and safety reasons, certain items can't be returned, such as used hygiene products, final-sale items and gift cards.

Exchanges

Need a different item? Contact us and we'll help arrange it.

Late or missing refunds

If you haven't received a refund after the stated period, please check with your bank or card provider first, then contact us at [support@petcozy.net].